Tell me about one organization with strict processes and high customer satisfaction. The process is a guideline, and our client's process is much more important to us.
Our Time and Your Time is precious- We will Initially do a Discovery meeting on your needs and Use Case- from there we will align Vendors who are either known by us or requested by you and we will be there for you to block the marketing and fluff to get to the solution you seek impartially.
NextPhase leans toward AI and Machine Learning Technologies. As for Customer Service, we focus on NPS Scores or Personal Knowledge of the Partner; we focus on client satisfaction from the Technology AND Customer Experience before the Revenue.
It is YOUR cycle, Not the solution providers, we know there will be discounting and other factors they will throw out and we will pass along the information and our thoughts- we will block them from dealing directly with you unless you choose.
We do not mark up, we are more of a Buyer Cycle and Technology Selection Manager.
We help you negotiate and select your service providers. The relationship is with them, so they will invoice you directly.
Sometimes directly from the Vendor most times through the Master Agents presenting the Vendors. And yes, we do need to get paid it helps keep the lights on.
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